Delete Your Account
This page explains how to permanently delete your Plugroo account and the data linked to it, what we remove, what we are required to keep, and how long deletion takes.
Last updated: 12 June 2026
Deletion snapshot
- App
- Plugroo for iOS & Android
- Operator
- Dirhand Pty Ltd, ABN 64 659 390 306
- Contact
- hello#plugroo.com.au (replace # with @)
Overview
Plugroo is an EV charging app operated by Dirhand Pty Ltd (ABN 64 659 390 306), an Australian company based in Sydney. You can permanently delete your account and its data at any time, directly inside the app.
Deletion is permanent and can't be undone. We handle requests in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Delete your account in the app
You can request deletion in a few taps - no email required:
- 1Open Plugroo and sign in to the account you want to delete.
- 2Tap the Contribute tab, then open your Profile.
- 3Scroll down. Directly below Log out, tap Deactivate account.
- 4On the Delete your account screen, tap Request account deletion and confirm.
Your request is submitted in-app, with no email needed, and we process it within 30 days.
Can't sign in?
If you have uninstalled the app or can no longer sign in, email hello#plugroo.com.au (replace # with @) from the address linked to your account, with the subject "Delete my account". To protect your account, we may ask you to verify ownership before we proceed. These requests follow the same timeframe as in-app requests.
What gets deleted
When your request is processed, we permanently remove the personal data linked to your account, including:
Deleted permanently
- Profile: name, email, avatar, and sign-in identifiers (Apple / Google)
- Saved chargers, favourites, and recently viewed stations
- Check-ins and contribution history
- Vehicles, home charger details, and app settings
- Trips and routes saved to your account
- Device and advertising identifiers linked to your account
Anonymised, not deleted
- Station reviews, ratings, photos, and issue reports you contributed
To keep charging data accurate for other drivers, public contributions are de-identified and detached from your account rather than removed - they can no longer be traced back to you. Want a specific contribution taken down entirely? Ask us by email.
What we keep, and for how long
A limited amount of information is retained after deletion, only where the law requires it or to protect against fraud and disputes. None of it is used to rebuild your profile.
Transaction & subscription records
Tax and financial obligations under ATO rules and the Corporations Act 2001
Up to 5 yearsFraud, abuse & security logs
Detect and prevent misuse, and resolve disputes
Up to 12 monthsDe-identified & aggregated analytics
Improve coverage and reliability; not linked to you
IndefinitelyEncrypted backups
Disaster recovery; overwritten on a rolling cycle
Within 90 daysNote on payments.
Your full card details are never stored by Plugroo. They are handled by the App Store, Google Play, or our payment provider under their own privacy policies.
How long deletion takes
We remove your account and personal data from our active systems within 30 days of a confirmed request. Any residual copies in encrypted backups are purged within a further 90 days as backup cycles roll over. Data we are legally required to keep is retained only for the periods shown above.
Subscriptions
Deleting your Plugroo account does not automatically cancel a Premium subscription billed through the App Store or Google Play. To stop future charges, cancel the subscription in your device's store settings before you delete your account.
Contact
Questions about deleting your account or the data we hold? Contact our Privacy Officer at hello#plugroo.com.au (replace # with @). Dirhand Pty Ltd, ABN 64 659 390 306, Sydney, New South Wales, Australia.
For more detail on how we handle personal information, see our Privacy Policy. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).