Privacy Policy

Plugroo is an EV charging information platform operated by Dirhand Pty Ltd (ABN 64 659 390 306), an Australian company based in Sydney, New South Wales. This Privacy Policy applies to the Plugroo website at plugroo.com.au and our associated mobile applications. Dirhand is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and handles your personal information in accordance with them.

We collect personal information that is reasonably necessary for our functions. This may include:

• Account information

  such as your name and email address when you register, including via a third-party sign-in provider.

• Subscription and payment information

  if you purchase Premium, we receive limited details about your transaction. Where you pay through an app store or our payment provider, your full card details are handled securely by them, not stored by us.

• Usage data

  pages and screens visited, search queries, saved stations, and features used.

• Device and technical data

  IP address, browser type, operating system, and app or device identifiers including advertising identifiers.

• Location data

  if you choose to share it, to help you find nearby charging stations or plan a route.

• User-contributed content

  station comments, ratings, photos, and issue reports.

We only collect sensitive information with your consent or where required or authorised by law.

We collect personal information directly from you when you create an account, use features, make a purchase, or contact us. We also collect information automatically through cookies, SDKs, and similar technologies as you interact with the Platform. Where you choose to authenticate through a third-party provider such as Google or Apple, we receive limited information from that provider.

We use your personal information to: (a) provide, operate, and maintain the Platform; (b) process and manage subscriptions and payments; (c) personalise your experience, such as remembering saved stations and preferences; (d) communicate with you about your account, updates, and service notices; (e) serve and measure advertising in the free version, and where you consent, personalised advertising; (f) analyse usage to improve performance and features; (g) detect and prevent fraud, abuse, and security incidents; and (h) comply with our legal obligations.

The free version of Plugroo is supported by advertising, including advertising served through Google, such as Google AdSense on our website and Google AdMob in our apps, and other advertising partners. Premium subscriptions are ad-free.

Advertising may be either non-personalised, based on general context, or personalised, based on information about your device and how you use the Platform, where you consent. Our advertising partners may set cookies or use device and advertising identifiers to deliver and measure ads, and may act as independent controllers of the data they collect. Their handling of that data is governed by their own privacy policies.

We use cookies, SDKs, pixels, and similar technologies on our website and in our apps for essential functionality, preferences, analytics, performance, and, with consent, advertising. You can manage these as described in our Cookies Policy.

We may share your personal information with:

• Service providers

  who help us operate the Platform, including cloud hosting, analytics, email delivery, and customer support, under confidentiality and data-processing obligations.

• Mapping and charging network providers

  to the extent necessary to deliver location-based features.

• Advertising partners

  including Google, where you have consented to personalised advertising.

• Payment and app-store providers

  to process subscriptions and payments.

• Law enforcement or regulators

  where required or authorised by law or to protect the rights and safety of users.

• A purchaser or successor

  if our business or assets are transferred, subject to appropriate protections.

Some of our service and advertising providers store or process data outside Australia, for example cloud, analytics, and advertising providers with operations in countries including the United States. Where we disclose personal information overseas, we take reasonable steps to ensure recipients handle it consistently with the Australian Privacy Principles, including through contractual data-protection obligations.

We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These include encryption in transit, access controls, and regular security reviews. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We maintain procedures to detect, assess, and respond to data breaches. If an eligible data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

We may use automated processing to personalise content, recommendations, and advertising. We do not currently use automated decision-making to make decisions that produce legal or similarly significant effects about you without human involvement. If this changes, we will update this policy and provide the information required under Australian privacy law.

We retain personal information for as long as necessary to provide our services and fulfil the purposes in this policy, or as required by law, after which we take reasonable steps to destroy or de-identify it. Account information is generally retained while your account is active and for a reasonable period afterwards to meet legal obligations and resolve disputes. We may keep aggregated or de-identified information indefinitely.

Under the Privacy Act, you have the right to: (a) request access to the personal information we hold about you; (b) request correction of information that is inaccurate, incomplete, or out of date; (c) make a complaint if you believe we have breached the APPs; and (d) opt out of direct marketing at any time. To exercise these rights, contact us at hello#plugroo.com.au and replace # with @. We will respond to access and correction requests within a reasonable time, generally within 30 days.

You can unsubscribe from marketing emails using the link in any such message, consistent with the Spam Act 2003 (Cth). You can manage location sharing and advertising or tracking preferences through your device settings and our cookie controls.

Plugroo is intended for users aged 18 and over and is not directed to children. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take prompt steps to delete it. We will update our practices to align with the Children's Online Privacy Code as it comes into effect.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the Last updated date above and, where appropriate, notify you. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

If you have questions or concerns about this policy or how we handle your personal information, please contact our Privacy Officer at hello#plugroo.com.au and replace # with @. Dirhand Pty Ltd, ABN 64 659 390 306, Sydney, New South Wales, Australia. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).