Terms of Service

Plugroo is an electric vehicle (EV) charging information platform operated by Dirhand Pty Ltd (ABN 64 659 390 306), an Australian company based in Sydney, New South Wales ("Dirhand", "we", "us"). Plugroo provides information about EV charging stations across Australia, including location data, availability status, connector types, route planning, and community-contributed content, delivered through our website at plugroo.com.au and our associated mobile applications (together, the "Platform").

By accessing or using the Platform you agree to these Terms of Service ("Terms"), together with our Privacy Policy and Cookies Policy, which are incorporated into and form part of these Terms. If you do not agree, please do not use the Platform. We may update these Terms from time to time as described in section 18.

You must be at least 18 years of age to create an account or purchase a subscription. You may browse certain free features without an account. We do not represent that the Platform is appropriate or available in every location, and we may limit availability to any person or geographic area at our discretion. You may only download our apps from an official app store and only onto devices you own or control.

You may use the Platform for lawful personal purposes. You agree not to: (a) use the Platform for any fraudulent, misleading, or unlawful purpose; (b) scrape, crawl, harvest, or systematically extract data, or carry out text or data mining, without our prior written consent; (c) attempt to interfere with, compromise, reverse-engineer, or gain unauthorised access to the Platform or its infrastructure; (d) submit false, defamatory, or misleading station reports, ratings, or comments; (e) resell, redistribute, or commercially exploit any part of the Platform or its data without a licence from us; or (f) use the Platform in a way that could damage, disable, overburden, or impair its operation.

Some features require an account. You are responsible for keeping your login credentials confidential and for all activity under your account. You must provide accurate, current, and complete information and keep it up to date. You agree to notify us promptly of any unauthorised use of your account. We may suspend or terminate accounts that breach these Terms.

The Platform allows you to submit content such as station comments, issue reports, photos, and ratings ("User Content"). You retain ownership of your User Content. By submitting it, you grant Dirhand a non-exclusive, royalty-free, worldwide, sub-licensable licence to use, host, reproduce, modify, adapt, and display that content in connection with operating, improving, and promoting the Platform, including sharing aggregated or de-identified reports with charging networks and partners. You are solely responsible for your User Content, you must hold the rights to submit it, and it must not be false, defamatory, offensive, promotional, or in breach of any third-party right. We may remove User Content that breaches these Terms or our community standards.

Plugroo aggregates charging station data from multiple sources, including charge point operators, third-party providers, and community contributions. While we work to keep information accurate and current, we do not guarantee the accuracy, completeness, or reliability of any station data, availability status, connector information, or pricing. Station conditions can change rapidly and without notice.

We offer both free and paid ("Premium") features. The features included in each tier are described on the Platform and may change as set out below.

Billing through app stores

Premium subscriptions purchased through our mobile apps are billed by the relevant app store (the Apple App Store or Google Play) under your store account, and are governed by that store's payment, billing, and refund terms in addition to these Terms. Where we offer web-based subscriptions, payment is processed by our third-party payment provider; we do not store your full card details.

Auto-renewal

Subscriptions are offered on a monthly or annual basis, are payable in advance, and renew automatically at the end of each billing period at the then-current price unless you cancel beforehand. You can manage or cancel renewals at any time through your app store account or, for web subscriptions, in your account settings. Cancellation takes effect at the end of the current paid period.

Free trials and price changes

If a subscription begins with a free trial, you will be charged automatically when the trial ends unless you cancel before then. We may change subscription prices or introduce new fees, and will give you reasonable advance notice before any change affects you. All fees are inclusive of GST where applicable. Subscriptions are personal to you and may not be shared or transferred.

Where a subscription is purchased through an app store, refunds are handled under that store's policies, and you should make refund requests through your store account. For any subscription purchased directly from us, please contact us and we will deal with your request in accordance with applicable law.

The free version of the Platform may be supported by advertising, including ads served through Google and other advertising partners. Where you consent, some advertising may be personalised based on information about your device and use of the Platform. You can manage advertising and tracking choices as described in our Privacy Policy and Cookies Policy.

The Platform, including its design, software, logos, trademarks, and the content and data compilations created by Dirhand, is owned by or licensed to Dirhand and protected by Australian and international intellectual property laws. In particular, the Plugroo charging database, our compiled, structured, and continually updated dataset of charging locations and related information, is a proprietary work in which Dirhand owns copyright and other rights as a compilation.

You may not reproduce, distribute, modify, publish, frame, or create derivative works from any Dirhand-owned content or data, nor extract or re-use any substantial part of the Plugroo database, nor carry out scraping or text and data mining, without our prior written permission. Nothing in these Terms grants you any right to use Dirhand's trademarks or branding.

The Platform integrates with or links to third-party services, including mapping providers, charging networks, advertising and analytics providers, and payment and app-store services. These are governed by their own terms and privacy policies. Dirhand is not responsible for the content, practices, or availability of any third-party service, and your use of them is at your own risk.

If you download our app from the Apple App Store, you acknowledge that these Terms are between you and Dirhand only, not Apple, and that Dirhand, not Apple, is solely responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app. To the maximum extent permitted by law, Apple has no warranty obligation in respect of the app, and Apple is not responsible for addressing any claims relating to the app or your use of it. You agree that Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You also confirm you are not located in a region subject to relevant sanctions or on a prohibited-parties list.

If you download our app from Google Play, your use is also subject to the Google Play Terms of Service, and in the event of any conflict with these Terms in respect of that store, the Google Play terms prevail to the extent of the conflict.

To the maximum extent permitted by law, the Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components. Use of charging information for journey planning is at your own risk. This section does not exclude any guarantee that cannot be excluded under the Australian Consumer Law.

To the maximum extent permitted by law, Dirhand and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profits, data, or goodwill, arising out of or in connection with your use of the Platform. Where our liability cannot be excluded but can be limited, our liability is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied; for paid services, our aggregate liability will not exceed the amount you paid us for the relevant service in the six months before the claim arose. Nothing in these Terms excludes or limits liability that cannot be excluded under the Australian Consumer Law or other applicable law.

You agree to reimburse us for reasonable losses, costs, and liabilities we incur arising from your breach of these Terms, your User Content, or your unlawful or unauthorised use of the Platform, except to the extent the loss was caused by us.

We do not guarantee the Platform will always be available, and we may suspend, limit, withdraw, or change any part of it. We may suspend or terminate your access where we reasonably believe you have breached these Terms, for security or legal reasons, or where required to do so. You may stop using the Platform at any time, and you may request deletion of your account by contacting us. Provisions intended to survive termination, including those on intellectual property, disclaimers, liability, and indemnity, continue to apply.

We may amend these Terms from time to time. Where changes are material, we will update the Last updated date above and, where appropriate, notify you. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

These Terms, together with our Privacy Policy and Cookies Policy, are the entire agreement between you and us regarding the Platform. If any provision is found invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms; we may assign ours to a related body corporate or in connection with a sale of our business.

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales, unless otherwise required by applicable law.

Questions about these Terms can be sent to Dirhand Pty Ltd (ABN 64 659 390 306), Sydney, New South Wales, Australia, at hello#plugroo.com.au and replace # with @.